Description
Cloudsure offers a white-labeled digital insurance platform to financial service providers. One of their biggest partners is Simply Financial Services. I started as a Senior Software Engineer at Simply Financial Services, moved to the partner company (Cloudsure Limited) based in Mauritius and was promoted to team lead on 1 November 2022.
Leadership & Team Management
- Co-lead a team of 15 engineers across two time zones, fostering a collaborative and high-performing environment.
- Onboard, mentor and guide engineers, improving their skills and the overall quality of code delivered.
- Demonstrate strong leadership qualities through empathy and active listening, resulting in improved team communication, collaboration, and morale.
- Manage the support team, shaving turnaround times down to a maximum of 3 days thus improving user satisfaction.
Software Development & Architecture
- Navigate, develop, and architect complex distributed systems on GCP, encompassing over 10 repositories and 8 running applications.
- Cross pollinate learnings through code reviews, documentation and communication.
- Review Merge Requests daily, ensuring code quality and adherence to programming guidelines.
- Maintain a keen eye for detail in UX and DevX, contributing to improved user and developer experiences.
Business Impact & Problem Solving
- Play a key role in onboarding new partners. Example, contributed to a 60% increase in company revenue in a 4 month project.
- Contribute to the bigger picture through systems thinking by architecting and designing features that truly matter.
- Proactively identify and resolve critical issues prior to product launches, mitigating potential risks.
- Effectively manage high-pressure situations and resolve critical incidents, ensuring system stability.
- Fixing issues at source, writing up and sharing post-mortems to prevent future challenges.
Skills